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Intentional design

Everything we do starts with why

Made with care

We believe in building better

A team with a goal

Real people making great products

Frequently asked questions

Exchange Policy

We will exchange it only if it is not used, but delivery charges will be 199 rupees only.
We will exchange it only if it is returned in it's original condition.

If you have any other queries about exchanges and returns, Please feel free to contact us at +92 334-3525335 (09 AM to 5 PM)

Terms and Conditions

Welcome to Marhaba Mall
By using our website [www.marhabamall.store] (the “Site”), you agree to the following Terms and Conditions. Please read them carefully before using or purchasing from our website.

1. General

By accessing or using this website, you agree to comply with these Terms and Conditions.
If you do not agree, please discontinue use of the website immediately.
Marhaba Mall reserves the right to update or modify these Terms at any time without prior notice.

2. Use of Our Website

You agree not to misuse the website for any unlawful or harmful purpose.
Any attempt to interfere with the website’s functionality or security will result in termination of access.

3. Products and Availability

All clothing products displayed on Marhaba Mall are subject to availability.
Product colors variations may occur due to screen differences.
Prices and availability are subject to change without notice.

4. Orders and Payments

When placing an order, you agree that all information provided is accurate and complete.
Orders are confirmed once payment or Cash on Delivery (COD) request is successfully processed.
Marhaba Mall reserves the right to cancel or refuse any order.

5. Shipping and Delivery

Orders are usually delivered within 5-7 working days after confirmation.
Delivery times may vary due to location, weather conditions, or courier delays.
Shipping charges, if applicable, will be displayed at checkout.

6. Returns and Exchanges

We accept exchanges within 7 days of receiving your order, provided items are unused, unwashed, and in original packaging.
To initiate a return, please contact us on our helpline before sending items back.
Exchanges will be processed after inspection of returned products.

7. Intellectual Property

All content, designs, logos, and images on Marhaba Mall are the exclusive property of Marhaba Mall
You may not reproduce, distribute, or modify any content without prior written consent.

8. Limitation of Liability

Marhaba Mall shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

The use or inability to use the website.
Delay in delivery or product availability.
Errors or inaccuracies in product descriptions or pricing.

9. Privacy Policy

Your privacy is very important to us. Please read our [Privacy Policy] to understand how we collect, use, and protect your information.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of courts located in Karachi, Pakistan.

We will work quickly to ship your order as soon as possible. Once your order has confirm over phone, Delivery will be done in 5-7 working days depending on your location.

Privacy Policy

Privacy Policy for Marhaba Mall:

At Marhaba Mall, This Privacy Policy document contains types of information that is collected and recorded by Marhaba Mall and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files

Marhaba Mall follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Marhaba Mall uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Marhaba Mall .

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Marhaba Mall , which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Marhaba Mall has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Marhaba Mall 's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.